Microsoft Outage Disrupts Airline Services at Hyderabad Airport

Hyderabad: Rajiv Gandhi International Airport (RGIA) in Hyderabad issued an advisory on Friday in response to a Microsoft Azure outage that has disrupted airline operations nationwide. The advisory alerted passengers to potential delays and urged them to contact their airlines for updated flight information.

“We are closely working with all our stakeholders to minimize the inconvenience to our flyers,” stated RGIA.

The outage has significantly affected major carriers, including IndiGo, Akasa Air, Air India, and SpiceJet, causing considerable inconvenience to passengers. Frustrated travelers took to social media to express their disappointment.

“We’ve been waiting for 45 minutes just to check in our bags!!! Honestly, in such a big airport, why do you have only 3 active counters? This is one of the worst experiences,” read a comment on X.

IndiGo, on its X handle, reported increased wait times at contact centers and airports due to the disruption. “Our systems across the network are impacted, resulting in slower check-ins and longer queues,” stated IndiGo. The airline added that it is working closely with Microsoft Azure to restore normalcy swiftly.

Akasa Air reported disruptions, particularly in online services like booking and check-in. The airline has resorted to manual processes at airports and advised passengers to arrive early. “We sincerely regret the inconvenience and assure you that our teams are working with our service provider to resolve this at the earliest,” Akasa Air communicated via social media.

Air India and SpiceJet also issued advisories regarding the technical issues. Air India acknowledged temporary impacts on digital systems, while SpiceJet mentioned difficulties in providing flight disruption updates. Both airlines apologized for the inconvenience and pledged swift resolutions.

Meanwhile, Microsoft acknowledged the issue and stated they are investigating the disruption affecting access to various Microsoft 365 apps and services. Hyderabad Airport assured passengers that it is working closely with stakeholders to minimize inconvenience.